Terms of service

By accessing or using our website (www.sunmoonswan.com) and our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Use of Our Website

You may use our website for lawful purposes only. By using our site, you agree not to:

  • Violate any applicable laws or regulations.

  • Engage in fraudulent or harmful activity.

  • Interfere with or disrupt the operation of our site.

We reserve the right to suspend or terminate access to anyone who violates these Terms.

2. User Accounts & Communications

Users can opt in to receive communications, promotions, and discounts from Sun Moon Swan. By signing up, you consent to receive marketing emails and other communications from us.

You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.

3. Products, Orders, and Payment

Products: All product descriptions, images, and sizing information are provided for your convenience. Please review them carefully before placing an order.

Sizing: Crewnecks and other apparel use unisex sizing. Please consult the size chart before purchasing, as we do not accept returns or exchanges.

Orders: All products are made to order. Once an order is placed, it begins processing immediately. While you may contact us to request changes, we cannot guarantee any modifications after processing has started.

Payment: We accept multiple payment methods, including Apple Pay, Visa, MasterCard, PayPal, and any other options displayed on our website.

4. Refunds, Returns, and Cancellations

  • No Returns or Exchanges: All sales are final. Please ensure you select the correct size and product before completing your order.

  • No Cancellations: Orders cannot be canceled once placed, as they are immediately processed. Requests for changes may be considered, but are not guaranteed.

5. Shipping

  • Orders are processed and shipped within 5–7 business days.

  • Shipping is currently available only within the United States.

  • Delivery dates are estimates and not guaranteed.

6. Intellectual Property

All content on the Sun Moon Swan website, including text, images, graphics, and logos, is the property of Sun Moon Swan and protected under copyright and trademark laws. You may not use, reproduce, or distribute any of our content without our prior written consent.

7. Third-Party Services

Our website operates on Shopify and may integrate with other third-party services for payments and website functionality. By using our site, you agree to comply with the terms of these third-party services.

8. Governing Law

These Terms of Service are governed by the laws of the State of New Jersey, USA. Any disputes arising from your use of our services or site will be resolved under New Jersey law.

9. Pop-Up Shops & Events

Occasionally, Sun Moon Swan participates in pop-up shops or market events. Policies for these in-person purchases follow the same terms outlined above: all sales are final, and no returns or exchanges are offered.

10. Modifications to Terms

Sun Moon Swan reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our site constitutes acceptance of any revised Terms.